Terms and Conditions

Welcome to wovenworks.com! These terms and conditions outline the rules and regulations for the use of our website and the purchase of our products. By accessing this website, you accept these terms and conditions in full. If you disagree with any part of these terms, please do not use our website.

1. Use of Website

The content on this website is for your general information and use only. Unauthorized use of this website or its content may give rise to a claim for damages and/or be a criminal offense. You are not permitted to:

  • Republish material from this website without prior written consent.

  • Sell, rent, or sub-license any material from this website.

  • Reproduce, duplicate, copy, or otherwise exploit material for commercial purposes.

2. Disclaimer of Liability

We strive to ensure that the information on this website is accurate and up-to-date. However, we do not warrant the completeness, accuracy, or reliability of the information provided. We are not liable for any damages arising from the use or inability to use this website or the reliance on its content.

3. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.

4. Payment terms

We offer Paytrail and Klarna as the payment providers on our website. The payment methods may be updated from time to time based on these providers’ updates. Payment must be made in full before your order is processed. In case of any issues with the payment, please contact our support team.

For EU, the price includes local VAT. For countries outside EU, the price at checkout is without VAT. For UK, US, Norway and Switzerland customers, the price does not include taxes and duties. For US, we offer flat shipping rate.

5. Orders

Order Confirmation

Once you place an order, you will receive an email confirmation containing the details of your order. Please ensure that all information provided is accurate. If there are any discrepancies, contact us immediately to make corrections.

Order Processing

Orders are typically processed within 2 business days after payment is confirmed. Custom or made-to-order items may require additional processing time, which will be specified at the time of purchase.

Order Changes or Cancellations

If you need to change or cancel your order, please contact us within [specific timeframe, e.g., 24 hours] of placing the order. Once the order has been processed or shipped, changes or cancellations may no longer be possible.

5. Shipping and Returns

We offer free shipping with 60 days free return policy to all orders on standard products. Please refer to our Shipping and Returns policy for further details.

6. Rug variation

All our rugs are hand-made unique pieces, often produced in small batches. Hence, there may be color and size variation.

7. Changes to terms

Woven Works reserves the right to update or modify these terms and conditions at any time. Changes will take effect upon their posting on this page. We encourage you to review these terms regularly to stay informed.

9. Governing Law

These terms and conditions are governed by the laws of Finland. Any disputes arising from the use of this website or related to these terms will be resolved in the courts of Finland.