This privacy policy explains how we collect and use personal data in accordance with GDPR (General Data Protection Regulation). Updated on 5.9.2022.

Who we are

Finnish company Carpet Syvänen Oy (registration number 0791908-7) is the processor of personal data at 
Contact details:
Carpet Syvänen Oy
Sähkötie 2
62200 Kauhava

What personal data we collect and why we collect it

Personal information

We collect name, email address, phone number, billing address, delivery address and billing information to process orders made at our site. We keep this information stored also for possible returns. We also collect name and email address for email marketing purposes using online forms. We may also collect other personal information for marketing purposes, such as language preference or interest in product categories. 

Email information

When subscribing to email communication or receiving purchase-related emails, we may collect data related to email delivery success, email openings and email link clicks.


We may collect cookie information for marketing, analytics and customer experience purposes. For marketing, we may use first and third party cookies. First party cookies are for analytics. Third party cookies are snippets of code provided by online advertising platforms that allow us to personalize advertising based on user behavior. We may also use first party cookies to tailor experience on site, e.g. by remembering language settings. 

Who we share your data with

At the moment, we are not sharing your data with any third parties.  

How long we retain your data

We retain the data related to purchases and form fills until a user/customer either wants the data to be removed or makes selection herself, e.g. by unsubscribing from an email list.

What rights you have over your data

If you have made a purchase at our site, or you have subscribed to our email, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.