FAQ

We aim to ship in-stock items within 1–2 business days. Standard delivery within Northern Europe takes approximately 3–5 business days. For other international orders, delivery times vary by destination but typically range from 5 to 10 business days.

Yes, we offer shipping across the world. If your country is not listed at checkout or you have specific delivery requests, feel free to contact us at info@wovenworks.com

All orders include free shipping in Europe, including UK. For other continents, we charge for shipping and the rate varies across countries. 

For EU, the price includes local VAT. Hence, your order’s final price may change at checkout when you input your address (but most likely the price you pay will go down, as our default prices are displayed with Finnish VAT, which is the second highest in EU.

For countries outside the EU, the price at checkout is without VAT. For the time being, customer must take care of import duties and local taxes when receiving the order.

If you are unsure of the total cost of importing, we’re happy to help you! 

We recommend regular vacuuming without a rotating brush.

For spot cleaning a wool rug, natural soaps like Marseille soap or gall soap can be very effective. Dampen a clean white cloth with cold or lukewarm water, rub a small amount of soap onto the cloth to create light foam, and gently blot the stained area without rubbing. Work from the outer edges toward the center, then wipe with another clean damp cloth to remove any soap residue. Finally, press with a dry towel and let the area air dry completely. Avoid hot water and excessive moisture to protect the wool fibers.

For deep cleaning, we suggest professional rug cleaning, especially for wool rugs. 

Our rugs are crafted from high-quality natural materials such as wool, cotton, and jute. All materials are carefully selected for their durability, texture, and environmental impact.

Some shedding is normal with natural wool and jute rugs, especially in the beginning. This will decrease over time with regular vacuuming. Shedding is part of the natural beauty of these materials and not a defect. 

We try to take photos in as natural light as possible, showcasing the true color of the rug. As our rugs are handmade in small batches, it is natural that there’s slight color variation between the batches. 

We also offer rug samples to make purchasing easier. 

It is also normal that wool color changes slightly with sunlight. This happens especially with natural warm white wool as the white color gets slightly brighter over time.

Yes, we offer free returns within 60 days from purchase for standard-size rugs. The rug must be unused and in its original packaging. Please contact us to initiate a return.

Custom-sized rugs are made to order just for you, so unfortunately we cannot accept returns unless the item is defective or damaged. Please double-check your measurements before placing the order.

Yes, we offer small sample swatches so you can feel the texture and see the color in your space before ordering. You can order samples on here.

Our rugs are made by skilled artisans in Bhadohi, India using traditional weaving techniques. We work closely with our partners to ensure high quality, ethical working conditions, and fair compensation. We also inspect the local sites in India on a early basis.

Yes! Many of our rugs are designed to be durable and easy to care for, making them a great fit for family homes. Reversible flatweaves, in particular, are a practical and stylish option.

Yes, we love working with design professionals. If you’re an interior designer or retailer, please reach out to us via email (info@wovenworks.com) —we’ll be happy to share more about our trade program.