1. What are your delivery times?
We aim to ship in-stock items within 1–2 business days. Standard delivery within Northern Europe takes approximately 3–5 business days. For other international orders, delivery times vary by destination but typically range from 5 to 10 business days.
2. Do you offer international shipping?
Yes, we currently offer shipping across Europe. If your country is not listed at checkout or you have specific delivery requests, feel free to contact us at info@wovenworks.com
3. How do I care for and clean your wool rugs?
We recommend regular vacuuming without a rotating brush.
For spot cleaning a wool rug, natural soaps like Marseille soap or gall soap can be very effective. Dampen a clean white cloth with cold or lukewarm water, rub a small amount of soap onto the cloth to create light foam, and gently blot the stained area without rubbing. Work from the outer edges toward the center, then wipe with another clean damp cloth to remove any soap residue. Finally, press with a dry towel and let the area air dry completely. Avoid hot water and excessive moisture to protect the wool fibers.
For deep cleaning, we suggest professional rug cleaning, especially for wool rugs.
4. What materials do you use?
Our rugs are crafted from high-quality natural materials such as wool, cotton, and jute. All materials are carefully selected for their durability, texture, and environmental impact.
5. Do your rugs shed?
Some shedding is normal with natural wool rugs, especially in the beginning. This will decrease over time with regular vacuuming. Shedding is part of the natural beauty of wool and not a defect.
6. Can I return a rug?
Yes, we offer free returns within 60 days from purchase for standard-size rugs. The rug must be unused and in its original packaging. Please contact us to initiate a return.
Custom-sized rugs are made to order just for you, so unfortunately we cannot accept returns unless the item is defective or damaged. Please double-check your measurements before placing the order.
7. Do you offer samples?
Yes, we offer small sample swatches so you can feel the texture and see the color in your space before ordering. You can order samples on here.
8. Where are your rugs made?
Our rugs are made by skilled artisans in Bhadohi, India using traditional weaving techniques. We work closely with our partners to ensure high quality, ethical working conditions, and fair compensation.
9. Are your rugs suitable for homes with pets or children?
Yes! Many of our rugs are designed to be durable and easy to care for, making them a great fit for family homes. Reversible flatweaves, in particular, are a practical and stylish option.
10. Do you work with interior designers or retailers?
Yes, we love working with design professionals. If you’re an interior designer or retailer, please reach out to us via email (info@wovenworks.com) —we’ll be happy to share more about our trade program.